Cancellation and Confirmation Policy

Postponement due to COVID-19 diagnosis: Please advise as soon as possible if your Event/Wedding will be postponed due to testing positive. Circumstances are considered individually – there are no fees or charges to postpone and your deposit will be moved to your new date. For further terms and conditions please review the Service Agreement which lists everything in detail. 

Note: Every appointment is time I have booked specifically for you, this means declining other appointment requests, please be mindful of this if you need to cancel your appointment. .

NO SHOW APPOINTMENTS: If you are running late or lost phone 0421194 007. Once your appointment has reached 5 minutes past your booked time, I will contact you. If you cannot be reached 10 minutes past your booked time your appointment will be cancelled and a 100% cancellation fee applies. Should you wish to book any future appointments, full payment will be required to make a booking.

CLIENT CONFIRMATION: You will be contacted by your preferred method of contact the week of your appointment to confirm the date, time, location and requirements of your appointment as provided by you at the time of booking.

A confirmation response is required to ensure your booking is not cancelled. 
Contact will be attempted a total of three times using the details you provide, should you not respond it will be assumed that you no longer wish to keep your appointment and a 100% Cancellation Fee will apply.

CLIENT CONFIRMATION (wedding bookings): Wedding confirmations are sent at various times through the lead up to the booked date. A receipt for your records is sent (once Booking Fee/Deposit and completed Service Agreement are both received) – it is required you check over all details. At your Trial all details will be checked over both at your appointment and then by written format in your Trial follow up and request for feedback. A Final Confirmation is then sent 1 week prior. It is your responsibilty to check thoroughly at each confirmation stage. Booking numbers are locked in 1 month prior and any reduction in numbers after this time will still need to be paid for. 

A confirmation response is required to ensure your booking is not cancelled. 
Contact will be attempted a total of three times using the details you provide, should you not respond it will be assumed that you no longer wish to keep your appointment and a 100% Cancellation Fee will apply.

CLIENT CANCELLATION: If you can no longer keep your appointment please contact me at least 5 days in advance to avoid being charged a cancellation fee. Cancellations at least one day before the booking, but within 5 days will attract a 50% cancellation fee. Cancellations within 1 day (24 hours) of a booking will attract a 100% cancellation fee.

CLIENT CANCELLATION (wedding bookings): Wedding bookings require a minimum of 4 weeks notice prior for cancellation or adjustment of numbers, if you choose to cancel or reduce booked numbers within this time you will still be required to pay for all cancelled services (other family/guests etc may fill the vacancies). If your Wedding is postponed I will hold your non-refundable Booking Fee/Deposit and transfer it to your new date. If your new date is unavailable, you will not be refunded your Booking Fee/Deposit.

*No notice of cancellation; 100% Cancellation Fee applies.
All other Booking Information will be supplied to you upon your enquiry.
If you are under the age of 18, your parent or legal guardian will be required to make your booking and deposit payment on your behalf.