Cancellation and Confirmation Policy

COVID SAFE plan, Health Questionnaire and Declaration, Information, Cancellation due to Illness and Refusal of Services can be found HERE

Postponement or Cancellation due to COVID-19: If you have chosen to postpone your Wedding Day/Function/Event due to the current health crisis I completely understand. At this stressful time my job and industry is suffering but I know you too are suffering, both emotionally and financially! I am here to help you through, this may mean looking at many and different options for each couple or person and this is absolutely ok! It is my hope that together we can achieve the ideal outcome for your day or event. There is no fee or penalty to transfer any deposits/booking fees or payments to a new date. If you have chosen to cancel your booking and have paid a deposit/booking fee this amount is non-refundable but can remain as a credit towards a future appointment. Please don’t hesitate to get in touch with me if needed. You can do that HERE

Note: Every appointment is time I have booked specifically for you, this means declining other appointment requests or anything else. Please be mindful of this if you need to cancel your appointment. If something happens beyond your control which might affect your ability to attend your appointment, it is required you advise me as soon as possible.

NO SHOW APPOINTMENTS: If you are running late or lost phone me on 0421194 007. Once your appointment has reached 5 minutes past your booked time, I will contact you. If you cannot be reached 10 minutes past your booked time your appointment will be cancelled and a 100% cancellation fee applies. Should you wish to book any future appointments, full payment will be required to make a booking.

CLIENT CONFIRMATION (non-wedding bookings): You will be contacted by your preferred method of contact the week of your appointment to confirm the date, time, location and requirements of your appointment as provided by you at the time of booking.

A confirmation response is required to ensure your booking is not cancelled. 
Contact will be attempted a total of three times using the details you provide, should you not respond it will be assumed that you no longer wish to keep your appointment and a 100% Cancellation Fee will apply.

CLIENT CONFIRMATION (wedding bookings): Wedding confirmations are sent at various times through the lead up to the booked date. A receipt for your records is sent (once Booking Fee/Deposit and completed Service Agreement are both received) – it is required you check over all details and corrections made if needed. At the time of your Trial all details will be checked over both at your appointment and then by written format in your Trial follow up and request for feedback. A Final Confirmation is then sent 2 weeks prior to the day. It is your responsibilty to check thoroughly at each confirmation stage to ensure your Wedding Day File always has correct details.

A confirmation response is required to ensure your booking is not cancelled. 
Contact will be attempted a total of three times using the details you provide, should you not respond it will be assumed that you no longer wish to keep your appointment and a 100% Cancellation Fee will apply.

CLIENT CANCELLATION (non-wedding bookings): If you can no longer keep your appointment please contact me at least 5 days in advance to avoid being charged a cancellation fee. Cancellations at least one day before the booking, but within 5 days will attract a 50% cancellation fee. Cancellations within 1 day (24 hours) of a booking will attract a 100% cancellation fee.

CLIENT CANCELLATION (wedding bookings): Wedding bookings require a minimum of 4 weeks notice prior for cancellation or adjustment of numbers, if you choose to cancel or reduce booked numbers within this time you will still be required to pay for all cancelled services (you are most welcome to find other family/guests etc to take the vacancies). If your Wedding is postponed I will hold your non-refundable Booking Fee/Deposit and transfer it to your new date. If your new date is unavailable, you will not be refunded your Booking Fee/Deposit.

*No notice of cancellation; 100% Cancellation Fee applies.
All other Booking Information will be supplied to you upon your enquiry.
If you are under the age of 18, your parent or legal guardian will be required to make your booking and deposit payment on your behalf.

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